This policy describes how Hygge & Ivy Homes Limited (Company No. 16488927) handles personal data through this website. It matches what the site’s forms and cookies actually do.

What this site collects

What you send us

• Stay enquiry form: full name, email address, and optionally a phone number. You also tell us your preferred location, length of stay, number of guests, type of home, and any message you write.
• Contact form: full name, email address, subject and message.
• Newsletter field: an email address, if you choose to subscribe.

What the site records automatically

• An essential cookie that remembers your cookie choice on this device.
• If you accept analytics cookies, anonymous usage statistics about which pages are visited.

⛔ This site does not collect payment card details. Payments are handled by payment providers; see Cookies for the providers involved.

Why it is used

• To answer your enquiry and check availability for the location and dates you gave.
• To prepare a rental agreement if you proceed with a booking.
• To arrange arrival, cleaning and maintenance during a stay.
• To reply to a message you sent through the contact form.
• To send updates, if you asked for them.

How long it is kept

• Enquiries that do not become bookings: kept for up to 24 months, then deleted.
• Booking and rental agreement records: kept for the period required for accounting and tax purposes.
• Contact messages: kept for up to 24 months.
• Newsletter address: kept until you unsubscribe.

Who it is shared with

Only where a stay requires it: property maintenance contractors, and payment providers for a booking. Nothing is sold. Where a transfer leaves the UK or EEA, it is on the basis of an adequacy decision or standard contractual clauses.

Your rights

You can ask what personal data is held about you, ask for it to be corrected, or ask for it to be deleted where we are not required to keep it. You can also object to processing and withdraw consent at any time.

Write to service@hygge-ivy.homes, marked for the attention of the data contact. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Cookies

See the Cookies page for the categories used and how to change your choice.