These terms apply to use of this website and to stays arranged by Hygge & Ivy Homes Limited (Company No. 16488927). The rental agreement for a specific home takes precedence over anything here.

1. Scope of service

We provide furnished apartments and residential homes for short-term and long-term rental across Europe. A booking is for accommodation in a named property for the dates agreed — not a hotel-style service, and not a property with on-site staff at the address.

2. Order confirmation

A booking is confirmed when both of these are in place: a rental agreement issued for the named property and dates, and the first payment received as set out in that agreement. An enquiry, a list of options or a quotation is not a confirmation.

3. Prices and charges

• Rental charges are stated in euros and are determined by the property and the length of stay.
• Charges are confirmed in writing before commitment.
• Charges that are additional to rent — such as a security deposit, or services agreed for a specific stay — are identified in the rental agreement rather than assumed.
• Where a charge cannot be confirmed until the property and dates are known, we say so and confirm it in writing.

4. Payment status

Payments are taken through payment providers. An amount is due when the rental agreement says it is due. A booking remains unconfirmed until the agreed first payment has cleared.

5. Where the stay happens

The location of the accommodation is stated in the rental agreement for your booking. We do not operate a walk-in reception: the registered office of the company is not an accommodation address and must not be visited in connection with a stay.

6. Cancellation, amendment and refunds

• Cancellation and amendment terms are set out in the rental agreement for the booking.
• Where the home becomes unavailable after a booking is confirmed, we will offer an equivalent alternative or a refund of amounts paid for the affected stay.
• Any refund is returned to the payment method used. We do not refund charges that have already been incurred for the property, such as a completed cleaning service.

7. During the stay

• You are responsible for the home as set out in the rental agreement, including care of the property and reporting damage promptly.
• Cleaning is provided before arrival and, where agreed, on a stated schedule during the stay.
• Routine maintenance is raised through the contact named in the rental agreement.
• Nothing beyond the stated scope of service is promised or guaranteed.

8. Complaints and disputes

If something is wrong during a stay, contact us first at service@hygge-ivy.homes or on +44 7708 963676 so it can be addressed promptly. Formal complaints should be in writing to the same address, marked for the attention of the complaints contact.

Where a complaint is not resolved, you may refer it to the relevant dispute resolution service or take court proceedings. These terms do not restrict your statutory rights.

9. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, without affecting any mandatory consumer protection rights available to you where you live.

10. Changes to these terms

These terms may change. The version in force at the time your booking is confirmed is the version that applies to that booking.

Hygge & Ivy Homes Limited · Company No. 16488927 · Registered in England and Wales · service@hygge-ivy.homes